Terms of Use

General conditions

About these Terms of Use

These Terms of Use apply when you access or use embassies-consulates-australia.com.

By using this website, you acknowledge that the website is an independent information portal and that your use of the website is subject to these terms together with our Privacy Policy, Cookie Policy and Disclaimer.

If you do not agree with these terms, you should stop using the website.

Editorial content

Information provided on this website

embassies-consulates-australia.com provides general information about embassies, high commissions, consulates and other diplomatic or consular representations in Australia, as well as Australian diplomatic and consular missions abroad.

Information may include contact details, addresses, telephone numbers, websites, service information, appointment guidance, travel-related information and links to official sources.

We aim to use reliable sources and keep information useful and accurate. However, diplomatic and consular information can change without notice.

We do not guarantee that all information published on the website is complete, continuously available, error-free or current at all times.

Before travelling to a diplomatic mission, making an appointment, paying a fee or submitting documents, you should confirm the current requirements directly with the relevant official authority.

Independent portal

No government or consular services

embassies-consulates-australia.com is not an official website of the Australian Government, the Department of Foreign Affairs and Trade (DFAT), any foreign government, embassy, high commission or consulate.

The website does not issue visas, passports, identity documents, emergency travel documents or certificates and does not process immigration, nationality or consular applications.

We do not make official appointments, accept government fees or make decisions on behalf of diplomatic missions or public authorities.

Any official application or request must be made through the channels specified by the relevant government or diplomatic mission.

Using the website

Acceptable use

You may use this website for lawful personal, informational and research purposes.

You must not use the website in a way that could damage, disable, overload or interfere with its operation or with access by other users.

In particular, you must not:

• attempt to gain unauthorised access to the website, server or related systems;
• introduce malware, malicious code or other harmful material;
• use automated systems in a way that places an unreasonable technical burden on the website;
• misrepresent embassies-consulates-australia.com as an official government or diplomatic service;
• use website content for fraudulent, misleading or unlawful purposes;
• attempt to interfere with security, consent-management or advertising systems.

Reasonable search-engine crawling and ordinary linking to public pages are not prohibited by this section.

Website content

Intellectual property

Unless otherwise stated, the original editorial text, page structure and other original content created for embassies-consulates-australia.com are protected by applicable intellectual-property laws.

You may access and use the website for normal personal and informational purposes.

You may link to public pages of this website, provided that the link is not misleading and does not imply an official relationship, endorsement or partnership that does not exist.

You may not systematically reproduce, republish, copy or commercially redistribute substantial parts of the website’s original editorial content without prior permission, except where such use is permitted by applicable law.

Names, logos, trademarks, official seals and other material belonging to governments, embassies, consulates, service providers or other third parties remain the property of their respective owners.

Other websites

External links

The website contains links to third-party websites, including government portals, embassy and consulate websites, visa services, mapping services and other external resources.

These websites are operated independently and are outside our control.

We are not responsible for their availability, content, security, privacy policies, terms, fees or subsequent changes.

A link to an external website is normally provided to help users find relevant information. Unless expressly stated otherwise, it does not mean that embassies-consulates-australia.com is affiliated with or endorsed by the operator of that website.

Technical operation

Website availability and changes

We may update, correct, reorganise, suspend or remove website content at any time.

We do not guarantee uninterrupted access to the website. Temporary interruptions may occur because of maintenance, hosting issues, security measures, technical failures or circumstances outside our control.

We may also change website features or discontinue particular sections where necessary.

Responsibility

Limitation of liability

The website and its content are provided for general informational purposes.

To the extent permitted by applicable law, the website operator is not responsible for losses or damage arising from reliance on outdated, incomplete or incorrect information, changes made by government authorities or diplomatic missions, unavailable services, missed appointments, travel decisions or the use of third-party websites.

Users remain responsible for confirming official requirements before taking action based on information found on the website.

Nothing in these Terms of Use excludes or limits liability where such exclusion or limitation would be unlawful.

Personal data

Privacy and cookies

Information about how personal data is handled is available in our Privacy Policy.

Information about cookies, advertising technologies, Google Maps and consent choices is available in our Cookie Policy.

Updates

Changes to these Terms of Use

These Terms of Use may be updated from time to time to reflect changes to the website, legal requirements or the services used.

The current version published on this page applies when you use the website.

Continued use of the website after updated terms are published means that your subsequent use is subject to the updated version.

Website operator

Contact

If you have questions about these Terms of Use or the operation of this website, you can contact:

For visa, passport, appointment or other consular enquiries, please contact the relevant embassy, high commission, consulate or government authority directly.