Australian diplomatic representation in Southern Africa
Australian High Commission in Pretoria
Find current contact details, location, passport and consular services, appointments and regional responsibilities for the Australian High Commission in Pretoria, South Africa.
Contact information
Contact the Australian High Commission in Pretoria
Use the current official details below to contact the Australian High Commission in South Africa.
Before visiting: passport applications requiring personal attendance and all notarial services are provided by appointment. Check the current requirements before travelling to the High Commission.
Location
Where is the Australian High Commission in Pretoria?
The Australian High Commission is located at 292 Orient Street in Arcadia, Pretoria. Hatfield is the closest Gautrain station to the High Commission.
Sending documents: documents sent to the High Commission should be delivered by courier to the physical address. The High Commission advises against sending documents to its postal address.
About the mission
About the Australian High Commission in South Africa
The Australian High Commission in Pretoria is Australia’s resident diplomatic mission to the Republic of South Africa.
The High Commission represents the Australian Government and supports Australia’s diplomatic, economic, trade and broader bilateral relationship with South Africa.
Pretoria is also an important regional Australian mission. The High Commission is accredited to seven countries in Southern Africa and to the Southern African Development Community.
Australia’s High Commissioner to South Africa is Ms Tegan Brink.
Services for Australians
Consular services
The Australian High Commission in Pretoria provides consular assistance, Australian passport services and eligible notarial services.
Consular assistance
Australians in South Africa and the High Commission’s other countries of accreditation can seek consular assistance in accordance with the Australian Government’s Consular Services Charter.
Australian passports
Eligible adult renewals and eligible child renewals for children under 16 can be lodged by courier. Applicants who are not eligible for courier lodgement can submit their application in person by appointment.
Notarial services
The High Commission provides eligible Australian notarial services in Pretoria. Notarial services are offered in person and strictly by appointment.
Visa and citizenship matters: staff at the Australian High Commission in Pretoria cannot assist with Australian visa or citizenship enquiries. These applications and enquiries are managed by the Australian Department of Home Affairs.
Visitor arrangements
Appointments at the Australian High Commission in Pretoria
Applicants who need to lodge an Australian passport application in person must book an appointment at the High Commission in Pretoria.
Notarial services are also strictly by appointment and are provided in person at the High Commission.
Before booking, check the requirements for the service you need and make sure your application form and supporting documents are complete.
Courier option: eligible PC7 adult passport renewals and eligible PC8 child renewals for children under 16 can be submitted by courier instead of attending an appointment.
Regional responsibility
Countries covered by the Australian High Commission in Pretoria
The Australian High Commission in Pretoria is accredited to seven countries in Southern Africa and to the Southern African Development Community (SADC).
South Africa
Pretoria is Australia’s resident diplomatic mission in South Africa and the main regional location for Australian passport and notarial services.
Angola
Australia’s High Commissioner to Angola is resident in Pretoria. Australia also maintains honorary consular representation in Luanda for eligible local assistance.
Botswana
Australia’s High Commissioner to Botswana is resident in Pretoria. An Australian Honorary Consul in Gaborone can provide limited local consular assistance.
Lesotho
Australia’s diplomatic representation to Lesotho is managed through the Australian High Commission in Pretoria.
Mozambique
Australia’s High Commissioner to Mozambique is resident in Pretoria. Australia also maintains consular representation in Maputo for eligible local assistance.
Namibia
Australia’s High Commissioner to Namibia is resident in Pretoria. Australia also maintains consular representation in Windhoek for eligible local assistance.
eSwatini
Australia’s diplomatic representation to eSwatini is managed through the Australian High Commission in Pretoria.
SADC
The Australian High Commission in Pretoria also represents Australia to the Southern African Development Community.
Regional consular network: Australian Honorary Consuls and Consulates in parts of Southern Africa can provide limited local assistance, but they cannot provide general Australian notarial services.
Planning your visit
Before visiting the Australian High Commission
Check whether your passport application can be lodged by courier, book an appointment where personal attendance is required and prepare all documents before travelling to Pretoria.
Check courier eligibility
Eligible PC7 adult renewals and eligible PC8 child renewals for children under 16 can be sent to the High Commission by courier.
Attend when required
Any passport application can be lodged in person. Applicants aged 16 or 17 must attend their interview accompanied by one parent, while children aged 15 or younger do not normally need to attend.
Bring original documents
For in-person passport applications, bring all original supporting documents required for your application. Certified copies cannot replace originals where original documents are required.
Passport processing: processing times can vary by application and lodgement method. Current High Commission guidance advises applicants to allow several weeks and, for some in-person applications, up to 10–12 weeks to receive a new passport.
Passport payment: passport fees are paid by eligible debit or credit card. Cash, EFT, Diner’s Club and virtual cards are not accepted.
Notarial appointments: notarial services are offered only at the Australian High Commission in Pretoria and are strictly by appointment. Honorary Consuls in the region cannot perform general notarial services.
Frequently asked questions
Australian High Commission in Pretoria
Does Australia have a High Commission in South Africa?
Yes. Australia maintains a resident High Commission at 292 Orient Street in Arcadia, Pretoria.
Where is the Australian High Commission in Pretoria?
The High Commission is located at 292 Orient Street, Arcadia, Pretoria 0083, South Africa.
How can I contact the Australian High Commission?
Call +27 12 423 6000. Consular enquiries can be sent to consular.pretoria@dfat.gov.au, while passport enquiries can be sent to passports.pretoria@dfat.gov.au.
Who is the Australian High Commissioner to South Africa?
Ms Tegan Brink is Australia’s High Commissioner to South Africa.
Which countries does the Australian High Commission in Pretoria cover?
The High Commission is accredited to South Africa, Angola, Botswana, Lesotho, Mozambique, Namibia and eSwatini. It is also accredited to the Southern African Development Community.
Does the High Commission provide Australian passport services?
Yes. Australian passport applications can be lodged through the High Commission in Pretoria, either in person or, for eligible renewal applications, by courier.
Can I renew my Australian passport by courier?
Eligible adults can lodge a PC7 renewal by courier. Eligible PC8 child renewal applications for children under 16 who have previously held an Australian passport can also be submitted by courier.
Do I need an appointment to apply for a passport in person?
Yes. Applicants lodging a passport application in person at the Australian High Commission in Pretoria must book an appointment.
Do children need to attend a passport appointment?
Children aged 16 or 17 must attend their passport interview accompanied by one parent. Children aged 15 or younger do not normally need to attend the interview, although a parent must lodge the application.
How long does an Australian passport take in South Africa?
Processing times vary. Current High Commission guidance advises allowing several weeks, with some in-person applications taking up to 10–12 weeks to receive the completed passport.
Does the High Commission provide notarial services?
Yes. Eligible Australian notarial services are provided in person at the Australian High Commission in Pretoria.
Do I need an appointment for notarial services?
Yes. Notarial services at the Australian High Commission in Pretoria are strictly by appointment.
Can an Australian Honorary Consul in Southern Africa provide notarial services?
No. Australian Honorary Consuls in the region cannot perform general notarial services. In some circumstances they may be able to undertake preliminary activities or provide guidance.
Does Australia have other consular representation in Southern Africa?
Yes. Australia maintains honorary consular representation in several countries covered from Pretoria, including Angola, Botswana, Mozambique and Namibia.
Can the High Commission help with an Australian visa?
No. Staff at the Australian High Commission in Pretoria cannot assist with Australian visa or citizenship enquiries. These matters are managed by the Australian Department of Home Affairs.
What should I do in a consular emergency?
During local business hours, contact the High Commission on +27 12 423 6000. For urgent assistance outside business hours, call Australia’s 24-hour Consular Emergency Centre on +61 2 6261 3305.