Australian consular representation in Germany
Australian Consulate-General in Frankfurt
Find current contact details, location, passport services, notarial services, appointments and consular information for the Australian Consulate-General in Frankfurt, Germany.
Contact information
Contact the Australian Consulate-General in Frankfurt
Use the current official details below to contact the Australian Consulate-General in Frankfurt.
Appointments: passport and notarial services that require an in-person visit must be booked in advance. Check the current service requirements before travelling to the Consulate-General.
Location
Where is the Australian Consulate-General in Frankfurt?
The Australian Consulate-General is located on the 28th floor of the Main Tower on Neue Mainzer Strasse in central Frankfurt.
Before travelling: check whether your service requires an appointment and whether Frankfurt is the office responsible for your German state of residence.
About the mission
About the Australian Consulate-General in Frankfurt
The Australian Consulate-General in Frankfurt is one of Australia’s two principal government offices in Germany, alongside the Australian Embassy in Berlin.
The post is managed by the Australian Trade and Investment Commission (Austrade) and provides consular, passport and notarial services as well as supporting Australia’s trade and investment interests.
The current Consul-General and Trade and Investment Commissioner in Frankfurt is Ms Kelly Matthews.
Services for Australians
Consular, passport and notarial services
The Australian Consulate-General in Frankfurt provides a range of services for Australians living in or visiting Germany.
Consular assistance
Australians who experience serious difficulties in Germany can contact the Consulate-General for consular assistance in accordance with the Australian Government’s Consular Services Charter.
Australian passports
The Consulate-General accepts Australian passport applications from people within its regional responsibility. Depending on the type of application, eligible renewals may be lodged by post while other applications require an in-person appointment.
Notarial services
The Consulate-General provides eligible Australian notarial services. Some services require an in-person appointment, while certain apostille and document certification services may be available by post.
Visa and citizenship matters: Australian visa and citizenship applications are managed by the Department of Home Affairs. The Consulate-General does not accept visa applications or supporting documents sent directly to the office.
Visitor arrangements
Appointments at the Australian Consulate-General in Frankfurt
Appointments for passport and notarial services that require personal attendance must be booked through the official online appointment system.
Passport appointments
An in-person appointment is required for applications such as a first Australian passport, first adult passport, a passport involving a change of personal details, replacement of a lost or stolen passport, and certain other applications.
Notarial appointments
In-person notarial services, including witnessing signatures and other eligible services requiring personal attendance, must be booked in advance. Some document services can instead be completed by post.
Emergency passports: contact the Consulate-General before booking an emergency passport appointment so staff can assess your circumstances and advise you on the appropriate process.
Passport collection: an appointment is required to collect a passport from the Frankfurt Consulate-General. Bring valid identification and collect the passport within the period specified by the mission.
Regional responsibility
Frankfurt passport and notarial jurisdiction
Passport and notarial clients in Germany are divided between the Australian Embassy in Berlin and the Australian Consulate-General in Frankfurt according to their state of residence.
Frankfurt
The Australian Consulate-General in Frankfurt is responsible for clients residing in North Rhine-Westphalia, Baden-Württemberg, Hesse, Rhineland-Palatinate and Saarland.
Berlin
The Australian Embassy in Berlin serves clients residing in Berlin, Brandenburg, Mecklenburg-Western Pomerania, Saxony-Anhalt, Schleswig-Holstein, Hamburg, Bremen, Lower Saxony, Saxony, Thuringia and Bavaria.
Use the correct office: book your appointment with the Australian mission responsible for the German state in which you reside. If no suitable appointment is available, contact the relevant mission before booking at the other office.
Planning your visit
Before visiting the Australian Consulate-General
Check the requirements for your service, confirm Frankfurt is the correct office for your place of residence and prepare your documents before travelling.
Book the correct service
Use the official appointment system for passport or notarial services requiring personal attendance. Appointments themselves are free; you pay only the applicable government service fee.
Prepare your documents
Bring the required application forms, photographs, identification and supporting documents. For notarial matters, bring the original documents and clear instructions for the service required.
Check postal options
Eligible adult and child passport renewals and certain notarial services can be completed by post, which may avoid the need to travel to Frankfurt.
Payment: fees for in-person passport and notarial services in Frankfurt are payable in euros by debit or credit card. Cash is not accepted.
Emergency assistance: Australians requiring urgent consular assistance can call the Consulate-General on +49 69 90558 0. Outside normal working arrangements, calls can be directed to Australia’s 24-hour Consular Emergency Centre. The Centre can also be contacted directly on +61 2 6261 3305.
Frequently asked questions
Australian Consulate-General in Frankfurt
Does Australia have a Consulate-General in Frankfurt?
Yes. Australia maintains a Consulate-General in Frankfurt am Main, Germany. The post is managed by the Australian Trade and Investment Commission.
Where is the Australian Consulate-General in Frankfurt?
The Consulate-General is located on the 28th floor of the Main Tower, Neue Mainzer Strasse 52-58, 60311 Frankfurt am Main, Germany.
How can I contact the Australian Consulate-General?
Call +49 69 90558 0 or email consular.frankfurt@austrade.gov.au for passport, notarial and consular enquiries.
What are the opening hours?
The Consulate-General is open Monday to Thursday from 9:00 am to 4:30 pm and Friday from 9:00 am to 4:00 pm, except on public holidays. Services requiring personal attendance may be available only by appointment.
Who is the Australian Consul-General in Frankfurt?
The current Consul-General and Trade and Investment Commissioner in Frankfurt is Ms Kelly Matthews.
Can I apply for an Australian passport in Frankfurt?
Yes. The Consulate-General provides Australian passport services. Eligible renewals can be lodged by post, while applications that require personal attendance must be lodged by appointment.
Which parts of Germany are covered by Frankfurt for passport services?
Frankfurt is responsible for clients residing in North Rhine-Westphalia, Baden-Württemberg, Hesse, Rhineland-Palatinate and Saarland.
Does the Consulate-General provide notarial services?
Yes. The Consulate-General provides eligible Australian notarial services. Some services require an appointment, while certain document services can be completed by post.
Can I pay cash at the Consulate-General?
No. In-person passport and notarial fees in Frankfurt are payable in euros by debit or credit card. Cash is not accepted.
Does the Consulate-General process Australian visas?
No. Australian visa and citizenship applications are managed by the Department of Home Affairs. The Consulate-General does not accept visa applications or supporting documents.
What should I do in a consular emergency?
Contact the Australian Consulate-General on +49 69 90558 0. For urgent assistance when the mission is unavailable, call Australia’s 24-hour Consular Emergency Centre on +61 2 6261 3305.