Australian consular representation in Mexico
Australian Consulate in Cancún
Find current contact details, location, passport interview information and limited consular assistance from the Australian Consulate in Cancún, Mexico.
Contact information
Contact the Australian Consulate in Cancún
Use the current official details below to contact the Australian Honorary Consulate in Cancún, Quintana Roo.
Appointments: request an appointment in advance before visiting the Honorary Consulate. For routine appointments, contact the Consulate by email.
Location
Where is the Australian Consulate in Cancún?
The Australian Consulate is located in Edificio Grupo Vivo in Cancún, Quintana Roo.
Before travelling: this is an honorary consular post rather than a regular public consular counter. Arrange your appointment before travelling to the office.
About the mission
About the Australian Consulate in Cancún
Australia maintains an Honorary Consulate in Cancún to provide a local Australian consular presence in Quintana Roo and Yucatán.
The post is headed by Honorary Consul Mr Javier Olvera Silveira. It provides limited consular assistance to Australians in the region and can assist with Australian passport interviews by appointment.
The Australian Embassy in Mexico City is Australia’s principal diplomatic mission in Mexico and provides broader consular, passport and notarial services.
Services for Australians
Consular and passport assistance
The Australian Consulate in Cancún provides a limited range of services for Australians in the region.
Limited consular assistance
The Honorary Consulate can provide limited assistance to Australians who experience serious difficulties while living in or travelling through the region.
Passport interviews
Australian passport applicants can arrange an in-person interview at the nearest Australian Honorary Consulate, including Cancún. Contact the office before attending.
Full consular services
Services that cannot be provided by the Honorary Consulate are handled by the Australian Embassy in Mexico City.
Notarial services: do not assume that an Australian notarial service can be completed at the Honorary Consulate. Contact the Australian Embassy in Mexico City to confirm current arrangements for the particular notarial act you require.
Visa and citizenship matters: Australian visa, migration and citizenship matters are administered by the Australian Department of Home Affairs. The Honorary Consulate does not process Australian visa or citizenship applications.
Visitor arrangements
Appointments at the Australian Consulate
The Australian Embassy advises visitors to request an appointment in advance when attending the Honorary Consulate in Cancún.
Passport appointments
Australian passport applicants can arrange an interview through the Honorary Consulate. Complete your passport application and prepare the required photographs, identification and supporting documents before attending.
Consular appointments
For routine assistance, contact the Honorary Consulate by email before visiting. Confirm that your particular matter can be handled locally before making travel arrangements.
Alternative passport lodgement: depending on eligibility, some Australian passport applications in the region may be submitted by courier. Contact the Consular and Passport Section of the Australian Embassy in Mexico City to confirm whether you qualify.
Consular district
Jurisdiction of the Australian Consulate in Cancún
The Australian Honorary Consulate in Cancún was established with consular jurisdiction covering the Mexican states of Quintana Roo and Yucatán.
Quintana Roo and Yucatán
The Honorary Consulate provides a local Australian consular presence for Australians in Quintana Roo and Yucatán, including the major tourism region around Cancún.
Australian Embassy in Mexico City
The Australian Embassy in Mexico City is Australia’s principal mission in Mexico and provides broader consular and passport support throughout the country.
Planning your visit
Before visiting the Australian Consulate
Contact the Honorary Consulate before travelling and confirm the requirements for your passport or consular matter.
Request an appointment
Appointments should be requested in advance. For routine appointments, contact the Honorary Consulate by email before visiting.
Prepare passport documents
Passport applicants should complete the correct application and prepare compliant photographs, identification and all required supporting documents before their interview.
Confirm the service location
Some services must be handled by the Australian Embassy in Mexico City. Confirm where your service is provided before making travel arrangements.
Emergency assistance in Cancún: Smartraveller lists +52 998 206 1775 for emergency appointments with the Consulate from Monday to Friday, 9:00 am to 5:00 pm.
24-hour emergency assistance: if you cannot contact an Australian mission in a consular emergency, call Australia’s Consular Emergency Centre on +61 2 6261 3305.
Frequently asked questions
Australian Consulate in Cancún
Does Australia have a consulate in Cancún?
Yes. Australia maintains an Honorary Consulate in Cancún, Quintana Roo, Mexico.
Where is the Australian Consulate in Cancún?
The Consulate is located at Edificio Grupo Vivo, Calle Luciérnaga at Avenida Politécnico, Región 501, Manzana 13, Lote 7, Cancún, Quintana Roo, C.P. 77535, Mexico.
How can I contact the Australian Consulate?
Call +52 998 206 1775 or email aushonconcun@gmail.com.
Who is the Australian Honorary Consul in Cancún?
The Australian Honorary Consul in Cancún is Mr Javier Olvera Silveira.
Can I have an Australian passport interview in Cancún?
Yes. Australian passport applicants in the region can arrange an in-person passport interview at the Honorary Consulate. Contact the office in advance to arrange your appointment.
Which areas are covered by the Australian Consulate in Cancún?
The Honorary Consulate has consular jurisdiction in the Mexican states of Quintana Roo and Yucatán.
Does the Consulate provide full consular services?
No. The Honorary Consulate provides limited consular assistance. The Australian Embassy in Mexico City provides broader consular and passport services.
Does the Consulate process Australian visas?
No. Australian visa, migration and citizenship matters are administered by the Australian Department of Home Affairs.
Do I need an appointment?
Yes. The Australian Embassy advises visitors to request an appointment in advance before attending the Honorary Consulate in Cancún.
What should I do in a consular emergency?
Contact the Australian Consulate in Cancún on +52 998 206 1775. If you cannot contact an Australian mission in an emergency, call Australia’s 24-hour Consular Emergency Centre on +61 2 6261 3305.