Australian consular representation in New Zealand
Australian Consulate-General in Auckland
Find current contact details, opening hours, passport and notarial services, appointments and consular assistance from the Australian Consulate-General in Auckland.
Contact information
Contact the Australian Consulate-General in Auckland
Use the current official details below to contact the Australian Consulate-General in Auckland.
Appointments: passport and notarial customers should use the official online booking system before attending the Consulate-General.
Location
Where is the Australian Consulate-General in Auckland?
The Consulate-General is located on Level 7 of the HSBC Tower at 188 Quay Street in central Auckland.
Security: visitors to Australian Government offices in New Zealand are subject to security measures. Follow staff instructions and take your paperwork and payment with you if other items must be placed in storage.
About the mission
About the Australian Consulate-General in Auckland
The Australian Consulate-General in Auckland provides Australian consular, passport and notarial services in New Zealand and is managed by the Australian Trade and Investment Commission (Austrade).
Together with the Australian High Commission in Wellington, the Consulate-General assists Australian citizens living in or visiting New Zealand.
The Australian High Commission in Wellington is Australia’s principal diplomatic mission in New Zealand, while the Auckland office provides an important consular and passport service for Australians, particularly in the northern part of the country.
Services for Australians
Consular, passport and notarial services
The Australian Consulate-General in Auckland provides a range of services to Australian citizens in New Zealand.
Consular assistance
Australians living in or travelling through New Zealand can contact the Consulate-General for consular assistance within the limits set out in the Australian Government’s Consular Services Charter.
Australian passports
The Consulate-General provides Australian passport services. Applications requiring personal attendance can be lodged by appointment, while eligible renewal applications may be submitted by post or courier.
Notarial services
Australian notarial services are available by appointment, including certified copies and a range of witnessing, authentication and document services.
Visa and immigration matters: visa applications are not accepted at the Consulate-General. Australian visa, immigration and citizenship matters are administered by the Australian Department of Home Affairs.
Visitor arrangements
Passport and notarial appointments
Appointments for passport and notarial services in Auckland can be made using the Australian Government’s online booking system.
Passport appointments
Book an appointment before attending for a passport application that requires personal lodgement. If you need assistance after making a booking, contact the Consulate-General on +64 9 921 8800 and select option 2.
Notarial appointments
Notarial services are provided by appointment only. Confirm the exact notarial act required by the receiving authority before booking and bring the original documents and appropriate identification.
Postal passport renewals: eligible adult and child passport renewals may be submitted by post or tracked courier. Applicants living north of Lake Taupo are directed to send eligible postal applications to the Australian Consulate-General in Auckland.
Service area
Auckland and northern New Zealand
The Consulate-General and the Australian High Commission in Wellington work together to provide Australian consular, passport and notarial services in New Zealand.
Auckland
The Consulate-General provides in-person consular, passport and notarial services from its office on Quay Street in Auckland.
Postal passport applications
For eligible passport renewals submitted by post or courier, current official guidance directs residents north of Lake Taupo to Auckland and residents south of Lake Taupo to the Australian High Commission in Wellington.
Australian High Commission: Wellington remains Australia’s principal diplomatic mission in New Zealand and also provides consular, passport and notarial services.
Planning your visit
Before visiting the Australian Consulate-General
Check the requirements for your service, prepare the required documents and book an appointment where necessary before attending the Auckland office.
Book online
Passport and notarial appointments can be arranged through the official Australian Government online booking system for the Auckland office.
Prepare your documents
Bring the correct application forms, identification, passport photographs and supporting documents for passport services. For notarial matters, confirm exactly what the receiving authority requires.
Payment
Notarial services lodged in Auckland are payable by EFTPOS or debit or credit card in New Zealand dollars. Cash is not accepted for notarial services.
Urgent passport travel: if you need a passport in less than six weeks, contact the Consulate-General. You may be eligible for an Emergency Passport where you can provide evidence of urgent travel.
Emergency consular assistance: during office hours, contact the Consulate-General on +64 9 921 8800. For after-hours emergency consular assistance, call Australia’s 24-hour Consular Emergency Centre on +61 2 6261 3305.
Frequently asked questions
Australian Consulate-General in Auckland
Does Australia have a Consulate-General in Auckland?
Yes. Australia maintains a Consulate-General in Auckland that provides consular, passport and notarial services.
Where is the Australian Consulate-General in Auckland?
The Consulate-General is located on Level 7 of the HSBC Tower, 188 Quay Street, Auckland 1010, New Zealand.
What are the opening hours?
The Auckland office is open Monday to Friday from 9:00 am to 12:30 pm and from 1:00 pm to 4:00 pm. Check current public holiday closures before visiting.
How can I contact the Australian Consulate-General?
Call +64 9 921 8800. For passport enquiries after booking an appointment, select option 2.
Can I apply for an Australian passport in Auckland?
Yes. The Australian Consulate-General provides passport services. Applications requiring personal attendance can be lodged by appointment.
Can I renew an Australian passport by post?
Eligible adult and child passport renewals can be submitted by post or courier. Current guidance directs eligible applicants living north of Lake Taupo to send their applications to Auckland.
Does the Consulate-General provide notarial services?
Yes. Australian notarial services are available by appointment. These include certified copies and various witnessing, authentication and document services.
How can I pay for notarial services in Auckland?
Notarial services in Auckland are payable in New Zealand dollars by EFTPOS or debit or credit card. Cash is not accepted.
Does the Consulate-General process Australian visas?
No. Australian visa, immigration and citizenship matters are administered by the Australian Department of Home Affairs. Visa applications are not accepted at the Auckland Consulate-General.
What should I do in a consular emergency?
During office hours, contact the Australian Consulate-General on +64 9 921 8800. For after-hours emergency consular assistance, call Australia’s 24-hour Consular Emergency Centre on +61 2 6261 3305.